Service and support

Report a problem:

You can report repair and maintenance need for your devices as follows:

Registered customers please submit your reports via the customer service portal.

Customers who have not yet registered with our customer service system, can contact us as follows:

Phone:
+36 (1) 303 9009 / 102 / 115 / 116 / 127 extensions

Fax:
+36 (1) 210 1482

Email:
service@colorspectrum.hu

To order supplies:

You can order supplies as follows:

Registered customers: please submit your orders via the customer service portal.

Customers who have not yet registered with our customer service system can contact us as follows:

Phone:
+36 (1) 303 9009 / 114 / 120 extensions

Fax:
+36 (1) 210 1482

Email:
info@colorspectrum.hu

We would like to request all our customers who have not yet registered to request a user name and password for the customer service portal by sending an email to service@colorspectrum.hu. Thank you!

Other services

Our Customer Service staff and our sales representatives help prospective customers in selecting the device most suited to their needs by providing
up-to-the minute information.

As your contact person, our sales representatives track equipment life span and, maintaining personal contact, inform partners assigned to them on an ongoing basis about new business opportunities as well as the technical status of their equipment stock.

We can offer special financing arrangements to prospective customers.
These can be lease or long-term lease arrangements, or amendments of individual contract payment terms.

We can provide system planning assistance to our partners to make certain their office technology systems function at optimal capacity and cost.

Using our computerised customer records system we provide complimentary information to our customers about their equipment stock’s current technical condition and make recommendations for possible replacements, any structural changes necessary to ensure that our partners’ equipment
fleet always operates at the most optimal cost.

We provide free software updates for the devices we distribute. We publish new drivers on our website for download on an ongoing basis, or we can send these to customers on a disc. For our partners who have a service support contract with us, we provide programme installation tasks free of charge.